Principal Duties and Responsibilities:

• Provide service coordination (case management) for an assigned group of clients including  coordinating and monitoring the activities of the individual treatment team; assume primary  responsibility for developing, writing, implementing, evaluating, and revising overall treatment  goals and plans in collaboration with the client and with the ITT; provide individual supportive  therapy and symptom management; ensure immediate changes are made in treatment plans as  clients’ needs change; educate and support clients’ families; and advocate for clients’ rights and  preferences.  

• Participate in client-centered comprehensive assessment of psychiatric history (e.g., onset, course  and effect of illness, past treatment and responses, and risk behaviors), mental status, and  diagnosis; physical health and dental; use of drugs or alcohol; education and employment; social  development and functioning; activities of daily living (e.g., self-care, living situation, nutrition,  money management); and family structure and relationships. 

• Consult with community agencies and families to maintain coordination in the treatment process. ▪ Perform shift management in coordination with other ACT shift managers according to  established policy and procedures. 

• Provide on-call crisis intervention covering nighttime hours and serve as a backup to evening and  weekend staff. 

• Document client progress to maintain a permanent record of client activity according to  established methods and procedures. 

• Participate in daily staff organizational meetings and treatment planning review meetings. ▪ Participate in providing substance use and treatment services. 

• Staff to client ratio must not exceed 1:8 (this does not include the psychiatrist and program  administrative assistant) 

• Any other applicable duties requested by supervisor and Agency 

Psychiatric Treatment and Dual Diagnosis Substance Abuse Services 

• Assist in the provision of ongoing assessment of clients’ mental illness symptoms and clients’  response to treatment. Make appropriate changes in treatment plans to ensure immediate and  appropriate interventions are provided in response to changes in mental status or behavior which  put clients at risk (e.g., suicidality) 

• Assist in the provision of symptom education to enable clients to identify their mental illness  symptoms. 

• Assist in the provision of direct clinical services to clients on an individual, group, and family basis  in the office and in community settings to teach behavioral symptom-management techniques to  alleviate and manage symptoms not reduced by medication and to promote personal growth and  development by assisting clients to adapt to cope with internal and external stresses. 

• Assist in the provision of individual and group treatment in the office and in community settings in  a stage-based treatment model that is non-confrontational, considers interactions of mental illness  and substance abuse, and has client-determined goals. 

• Coordinate with outside inpatient services to detoxify clients and establish linkage to self-help  programs (e.g., Alcoholics Anonymous, Narcotics Anonymous), and residential facilities.

Structuring Time and Employment 

• Provide individual vocational-supportive counseling to enable clients to identify vocational  strengths and problems, establish vocational or career goals and plans to reach them, and  recognize and target symptoms of mental illness that interfere with work. 

• Plan and provide work-related supportive services, such as assistance with grooming and  personal hygiene, securing of appropriate clothing, wake-up calls, and transportation. ▪ Teach job-seeking skills. 

• Develop individualized jobs based on clients needs, abilities, and interest. 

• Conduct on-the-job performance assessments and evaluations, regular work review sessions with  clients and their employers, on-the-job support, and crisis-assistance contacts. 

• Perform Job Coaching, problem solving, and support on and off the job site. 

• Coordinate with state vocational rehabilitation and other employment services. ▪ Provide benefits counseling (e.g. Supplemental Security Income (SSI), Veterans’ Benefits). 

Activities of Daily Living Services 

• Provide ongoing assessment, problem solving, side-by-side services, skill teaching, support  (prompts, assignments, encouragement) cleaning, furnishing and decorating, and procuring  necessities (telephone, furniture, utility hook-up). 

• Assist clients to find and maintain a sage and affordable place to live, apartment hunting, finding a  roommate, landlord negotiations, cleaning, furnishing and decorating, and procuring necessities  (telephone, furniture, utility hook-up). 

• Assist and support clients to organize and perform household activities, including house cleaning  and laundry. 

• Assist and support clients with personal hygiene and grooming task. 

• Provide nutrition education and assistance with meal planning, grocery shopping, and food  preparation.

• Ensure that clients have adequate financial support (help to gain employment and apply for  entitlements.) 

• Teach money-management skills (budgeting and paying bills) and assist clients in accessing  financial services (e.g., professional financial counseling, emergency loan services). ▪ Help clients to access reliable transportation (obtain a driver’s license and car and car insurance,  arrange for cabs, use public transportation, find rides). 

• Assist and support clients to have and effectively use a personal primary care physician, dentist,  and other medical specialists as required. 

Social and Interpersonal Relationships and Leisure Time 

• Provide individual supportive therapy (e.g. problem solving, role-playing, modeling and support),  social-skill development, and assertiveness training to increase client social and interpersonal  activities in community settings. 

• Plan, structure and prompt social and leisure-time activities on evenings, weekends and holidays. ▪ Provide side-by-side support, and coaching to help clients socialize (e.g., going with a client to a  basketball game, coaching and supporting a client before he or she goes to a family reunion). ▪ Organize and lead individual and group social and recreational activities to help clients structure  their time, increase social experiences, and provide opportunities to practice social skills and  receive feedback and support. 

Support 

Provide practical help and supports, mentoring, advocacy, coordination, side-by-side  individualized support., problem solving, direct assistance and supervision to help clients obtain  the necessities of daily living including medical and dental health care; legal and advocacy  services; financial support such as entitlements (SSI, SSDI, veterans’ benefits); housing subsidies  (HUD Section 8); money-management services (e.g., payee services); and transportation. 

Education, Experience, and Knowledge Required 

A bachelor’s degree in a behavioral science is required and work experience with adults with severe and  persistent mental illness or with individuals with similar human-services needs. Must have a strong  commitment to right and ability of each person with a severe and persistent mental illness to live in  normal community residences; work in market jobs; and have access to helpful, adequate, competent,  and continuous supports and services. Skills and competence to establish supportive trusting  relationships with persons with severe and persistent mental illness and respect for client rights and  personal preferences in treatment are essential. Must have a valid driver’s license for the state in which  the program operates. 

Benefits Include:

• 401 K

• Health Insurance Reimbursement

• Flexible Spending Account

• Employee Assistance Program

• Paid Leave- Up to 26 days for full-time employees 

• Company Laptop

• Company Cell Phone

• Mileage Reimbursement 

• Free CPR, First Aid, and Job Specific Training